Contact Sweepstakes Casinos

Whether you've spotted something that needs updating, want to ask about how we rank sweepstakes casinos, or just have feedback on the site, this page explains how to reach Sweepstakes Casinos and what kind of questions we're best placed to answer.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos across the US. We're not an operator ourselves, so we don't run promotions, process redemptions or manage player accounts. What we can do is help you use this site better. That includes:

Questions about how we assess and rate platforms like Spinblitz, Crown Coins or Lone Star
Corrections if an offer, editorial rating or piece of information on the site looks out of date
Feedback on our guides, comparisons or the state-by-state eligibility notes we publish
General suggestions for topics or platforms you'd like us to cover

What to contact the operator about instead

If your question is about an actual account — a redemption that's pending, identity verification, a login issue, a payment method, or the terms of a specific welcome offer — that has to go through the sweepstakes casino itself, not through us. Each platform has its own support team, and only they can see your account details or move a redemption along. Look for a "Support," "Help" or "Contact" link inside the platform or in the confirmation email you received when you signed up.

This matters because sweepstakes casinos operate under a promotional model, not a traditional real-money gambling licence, and each one sets its own rules for Gold Coin and Sweepstakes Coin balances, minimum redemption thresholds and verification steps. We can explain how that model generally works, but we can't intervene in an individual account, dispute a redemption decision, or confirm eligibility on a platform's behalf.

Before you reach out

A few things we get asked regularly are already covered elsewhere on the site, so it's worth checking these first:

For questions about setting healthy limits or taking a break from play, see our Responsible Gambling page
For how the site works, how we're funded, and our review approach, see About Us
For the legal terms that govern use of this site, see Terms and Conditions

A note on legal questions

We're often asked whether a particular sweepstakes casino is "legal" in a specific state. We can point you toward general information — availability varies by state, some jurisdictions restrict or prohibit this promotional model, and operators frequently decide for themselves which states they'll serve — but we can't give you a legal opinion on your own situation. Laws in this space change fairly often, so if you need a definitive answer, check the operator's own eligibility list and, where it matters to you, confirm with your state's regulator or a legal professional.

What happens after you get in touch

We read every message that comes in, but as a small editorial team we can't guarantee a reply to every enquiry, particularly ones better directed to an operator's own support line. Corrections and factual errors get priority, since keeping the site accurate is the whole point of it. If you're flagging something like an expired offer, a changed eligibility state, or an editorial rating that no longer reflects what a platform offers, tell us exactly what you found and where — that's the fastest way for us to check it and update the page.

Choosing where to send your message

If in doubt, ask yourself who actually holds the answer. Anything about our content, ratings or coverage belongs with us. Anything about your own account, coin balance, redemption or verification status belongs with the platform you signed up to. Sending the right question to the right place saves everyone time and gets you an answer faster.